Duration
1 day
Intended for
Most of us have job roles that involve at least some communication with other people even if we never deal with people outside of our own organisation. The ability to question effectively is therefore important to all of us.
This course will help develop the questioning skills of participants.
Contents
This course is aimed at helping participants to question effectively. The course covers a range of basic techniques that can be adapted to any situation where questioning is necessary. We take the approach that participants learn through a range of activities and there is also the opportunity for participants to put into practice what they learn during the day.
Objectives
At the end of the course participants will be able to:
- Explain why effective questioning is important
- Question effectively using the funnel technique
- Make preparations for questions that focus on the objective they are trying to achieve
- Use appropriate questions and techniques to encourage the speaker to supply the information they need
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