Duration
½ day
Intended for
E-mail has become an important means of communication in business. We use e-mails to communicate internally to our work colleagues. We are also using e-mails more and more to communicate with customers, suppliers and business partners.
Contents
Unfortunately we do not always display the same professionalism in our e-mails as we do with other forms of business communication.
One reason for this is that e-mail is a relatively new method of communication and professional standards are still evolving.
In the short course we consider what standards we need to be applying to ensure that our e-mails are professional and effective.
Objectives
By the end of the course participants will be able to:
- Eliminate simple errors when writing and sending e-mails
- Write e-mails that comply with the professional standards of your organisation
- Follow accepted protocol when writing and sending business e-mails
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