Duration
1 day
Intended for
Conflict is an inevitable part of daily life. Whether we are part of the conflict or merely an observer, its effects can have a heavy impact. Learning to manage conflict is a positive skill, which empowers and creates confidence. It can also improve relationships, save money and ultimately increase productivity.
This conflict handling course is effective for all that deal with conflict, which really means everyone!
Content
There is a way to approach conflict in which we can reach a win/win and collaborate to a successful conclusion for all involved. The course will focus on bringing about an end to participants’ conflict situations quickly, cost-effectively and with as little discomfort as possible.
The course will provide participants with the skills, knowledge and awareness necessary to display a positive approach to conflict handling.
Objectives
At the end of the course participants will be able to:
- Define conflict and how to identify it
- Explain positions and interests and why conflict is so hard to resolve
- Identify the stages of conflict and the five methods of dealing with it
- Follow set approaches to handling conflict
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