Duration
1 day
Intended for
This course is intended for anyone that deals with telephone sales in either an inbound or outbound call environment. The course will help develop the sales skills of any telephone based team and ensure you deliver a successful telephone sales training course.
Contents
The telephone has become a critical tool in obtaining sales in today’s competitive market and yet it is often an area where we pay little attention to and consequently it becomes a negative aspect of our business rather than the highly positive one it can be.
The telephone sales course sets out to enable the participants to sell effectively over the phone. The tools that are covered will help generate sales and whether they take inbound or receive outbound calls they will find that if they apply the techniques in the course, their success rate will increase enormously.
Objectives
At the end of the course the participants will be able to:
- State the advantages and disadvantages of selling on the telephone
- Structure their calls effectively
- Explain the reason behind customers buying decisions
- Define their customers level of interest
- Follow an effective method of developing sales
- Demonstrate well-developed questioning techniques
- Present the Features and Benefits to customers
- Differentiate between logical and emotional purchasing
- Overcome objectives
- Close a sale
 |
 |
 |
 |
 |